Sun-microsystems SUN STOREDGETM 5310 NAS Instrukcja Użytkownika

Sun Microsystems, Inc.www.sun.comSubmit comments about this document at: http://www.sun.com/hwdocs/feedbackSun StorEdge™ 5310 NASTroubleshooting Guid

x Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004TA BLE 2 -16 POST Progress LED Code Table (Port 80h Codes) 32TA BLE 2 -17 Status LED Indi

2-54 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Listed next are Creation time, FS Creation time, and FS mtime. These are timestamps as

Chapter 2 NAS Head 2-553. After setting any variables on the StorEdge, i.e. anytime the “set” command is used, the command savevars must be entered at

2-56 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042. At the CLI, enter “set srvsvc.netshare.enable yes”. After setting any variables on

Chapter 2 NAS Head 2-57Server:Ipaddr:3. To force the StorEdge to a preferred domain controller, set the smb.pdc variable to the IP address of your pre

2-58 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Connection to SAMBA domain controller fails.Although support for Samba to act as a pri

Chapter 2 NAS Head 2-59137/tcp NETBIOS Name Service 137/udp NETBIOS Name Service 138/tcp NETBIOS Datagram Service138/udp NETBIOS Dat

2-60 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20044. First, select option “N”, “No”. This will allow the database to be checked read-onl

Chapter 2 NAS Head 2-612.12 NFS IssuesNFS root user doesn't have appropriate access.StorEdge implements a feature known as “root squash”. When a

2-62 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Modifying the system policy is also done at the CLI. Access the CLI as above, and ente

Chapter 2 NAS Head 2-634. Finally, type “approve update”. This causes the new file to become active.Now, you should be able to mount StorEdge from a t

xiFiguresFIGURE 2-1 Front Panel Pushbuttons and LEDs 13FIGURE 2-2 Rear Panel LEDs 16FIGURE 2-3 Location of Front-Panel System Status LED 18FIGURE 2-4

2-64 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Windows created files are root owned when viewed via NFS. (In Workgroup mode)Workgroup

Chapter 2 NAS Head 2-653. Type the administrator password to access the administration interface.4. Navigate to System Operations/Assign Language. Sel

2-66 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.13 Network IssuesWhen is it necessary to add a TCP/IP route?By default, StorEdge cre

Chapter 2 NAS Head 2-678. Select option 7, “Save Changes”9. Press [Esc] to return to the menu, or proceed as above to define another route.2.13.1 NIC

2-68 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042. To view the current negotiated rate: Enter "em show all". The name of eac

Chapter 2 NAS Head 2-691. To access the StorEdge CLI, connect to the StorEdge via Telnet, and type “admin” at the [menu] prompt and enter the administ

2-70 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004This unnecessarily limits network bandwidth. The easiest solution is to link the cards

Chapter 2 NAS Head 2-71Before making this diagnosis, it is very important to ensure that you are checking the bootlog containing the first unsuccessfu

2-72 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004RAID configuration changed. If syslogd logging was enabled, these results should be in

Chapter 2 NAS Head 2-73After reviewing the case, engineering may make specific recommendations and modifications, or they may recommend that you proce

xii Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 3-14 Lights on the Front of a Command Module 23FIGURE 3-15 Lights on the Back of

2-74 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004checkpoints. It may be necessary to disable the “Use checkpoints for backup” option in

Chapter 2 NAS Head 2-75A drive has failed how do I replace it?Failed drives are usually evident by the following:Red light is on the drive.Log will di

2-76 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Are there any messages in the log other than “LUN Critical”? (Drive failed etc.)Contro

Chapter 2 NAS Head 2-77After deleting files, volume free space remains the same.The most likely cause of this is the checkpoint feature. Checkpoints s

2-78 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Log message “mbtowc[0xXX]: invalid first byte”, or “: invalid sequence”.This message i

Chapter 2 NAS Head 2-79Verify Java client version. Version 1.3.1.1 or newer of the Java client is required. If no Java Client is installed on the clie

2-80 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Web GUI session aborted while performing administration.For integrity reasons, only on

Chapter 2 NAS Head 2-81PROMPT> rpcinfo -p <StorEdge-hostname>programversprotoport1000002tcp111portmapper1000002udp111portmapper...8058985771u

2-82 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20046. Navigate to System Operations/Shut down the server.7. Select the “Reboot previous v

Chapter 2 NAS Head 2-83Once a StorEdge volume reaches 90% disk space utilization, StorEdge will cease to create scheduled checkpoints. Once the volume

xiiiFIGURE 4-2 Write ordering on the Mirror 5FIGURE 4-3 Lost transaction handling on the Mirror 6FIGURE 4-4 The Mirror Log and Primary Journal 7FIGURE

2-84 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004This means that the email could not be sent. It is always accompanied by a more specif

Chapter 2 NAS Head 2-85If AC power has been restored for 30 minutes, and the UPS is not charged completely, check the UPS battery.Log message: Low Bat

2-86 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004And then the following message.07/08/04 11:00:38 I sysmon[51]: Ctlr0: write-back cache

Chapter 2 NAS Head 2-87What do the Status LED Indicators on front panel indicate?LED Status indicators at the front panel signal current activities ta

2-88 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.20 Backup IssuesTape library not recognized.Make sure the tape drive is on the list

Chapter 2 NAS Head 2-89NDMP backup fails: access denied message.NDMP software must authenticate to the StorEdge in order to backup files and directori

2-90 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.21 Direct Attached Tape LibrariesTape library not recognized.Check the following set

Chapter 2 NAS Head 2-91Local backup or restore fails with ?PNReduce error? in log.This message indicates that StorEdge could not read the pathname (PN

2-92 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.22 Frequently Asked QuestionsThis section addresses frequently asked questions for t

Chapter 2 NAS Head 2-935. Select the letter corresponding to “Local Groups”.6. This takes you to a menu where you will see a list of all currently con

xiv Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 7-15 Removing the SFP Transceiver and fibre Optic Cable 31FIGURE 7-16 Removing a

2-94 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Note – Workgroup mode refers not only to the lack of domain membership, but the use of

Chapter 2 NAS Head 2-95 Umask—In Workgroup mode, these NFS permission bits will be cleared. (when creating new files.)Workgroup mode settings are ig

2-96 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004What does the umask setting do?The umask setting, allows the permissions of new files

Chapter 2 NAS Head 2-974. Navigate to Windows Configuration/Manage SMB CIFS Mapping/Configure User Mapping. There you will see radio buttons for each

2-98 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 MAP_FULLNAME—Map by Full NameValid options for smb.map.groups: MAP_NONE—No Mapping

Chapter 2 NAS Head 2-99on the Windows Domain Controllers. Note that changing a user’s RID in the StorEdge administration interface is not possible. Mo

2-100 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004How do I set up the SMB Autohome directory feature?Autohome shares are temporary shar

Chapter 2 NAS Head 2-1012. Press [Enter] at the [menu] prompt and enter the administrator password.3. Press the spacebar until “CIFS/SMB Configuration

2-102 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004ADS relies on the Internet Domain Name System (DNS) to provide name resolution servic

Chapter 2 NAS Head 2-103After you have successfully configured these settings, you will be able to publish shares to ADS using the SMB/CIFS shares men

xvPrefaceThis Troubleshooting Guide provides information on how to identify, isolate, and fix problems with the Sun StorEdgeTM 5310 NAS. It also expla

2-104 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Does StorEdge support DFS?DFS (distributed file system) is a hierarchical file system

Chapter 2 NAS Head 2-105 Broadcast—Enables or disables broadcast search for NIS servers. Server—IP address of NIS server. Files Hosts Users Groups

2-106 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20041. To use the Web Admin, connect with a Web browser to http://<hostname or IP addr

Chapter 2 NAS Head 2-107Any type of switch may be used for High Availability port bonding. Each NIC can be connected to a separate switch, and the swi

2-108 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004What is IP aliasing?IP Aliasing is a networking feature that allows you to assign mul

Chapter 2 NAS Head 2-109How do I configure Jumbo Frames support?Currently this is not supported by the StorEdge software.Can I set more than one defau

2-110 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004The primary interface for quota administration is the StorEdge Web Admin. To use the

Chapter 2 NAS Head 2-111Hard Limits/Soft Limits: Same as KB Limits above, but applies to the number of files rather than their size.To define a quota,

2-112 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004repquota /volumename: This lists all quotas for a given volume. The output is formatt

Chapter 2 NAS Head 2-113Note – The DTQ creation interface only allows the creation of a DTQ on a new directory. The primary interface for configuring

xvi Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Who Should Use This BookThe intended audience for this book is Sun field service person

2-114 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 dtq rename volume=volume-name from=dtq-name to=dtq-nameThis changes the name of the

Chapter 2 NAS Head 2-115Important – This will delete all previously defined quotas. If quotas are enabled in the future, all quotas must be redefined.

2-116 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004the checkpoints. A large amount of space and system memory is required for checkpoint

Chapter 2 NAS Head 2-117Checkpoints can be set up automatically or manually. If an automatic schedule is selected then day and time information must b

2-118 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004How do I manage checkpoints from the command line?To view all checkpoints on a volume

Chapter 2 NAS Head 2-1195. Enter the number of the volume that contains the checkpoints no longer required.6. Select option “6”, “Checkpoints” to conf

2-120 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.28 Volume Creation and ExpansionHow do I create a volume? The first step is to scan

Chapter 2 NAS Head 2-121To access these settings, log in, and navigate to File Volume Operations/Create File Volumes. All of the options described abo

2-122 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 You are about to add this new extension segment to this file volume. Doing so wil

Chapter 2 NAS Head 2-1233. Select option “D”, “Disks and Volumes”.4. Enter number of volume that is to be deleted.5. Select option “8”, “Delete”.6. As

Preface xviiRelated Documentation These documents contain information related to the tasks described in this book: Sun StorEdge 5310 NAS Quick Referen

2-124 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004What is the function of the /cvol volume?The /cvol is a DOS file system volume that i

Chapter 2 NAS Head 2-125Note – This screen provides access to the host group @general, which by default includes everyone who can reach the StorEdge.

2-126 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004How do I authorize an entire subnet as trusted hosts?This can only be done by directl

Chapter 2 NAS Head 2-127Selecting an export and clicking the remove button will remove the export.Selecting an export and clicking the edit button, or

2-128 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Security is the security setting for this export.Here’s an example:files /

Chapter 2 NAS Head 2-1298. Select option “7”, “Save Changes”.This functionality is also available through the StorEdge Web Admin. 1. To use the Web Ad

2-130 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042. Select option “1”, “Edit path”.3. Enter a valid path name in the path box. Format

Chapter 2 NAS Head 2-1318. Select option “7”, “Save Changes”. This will return you to the menu.9. Access the StorEdge via Telnet or serial console.10.

2-132 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042. Press [Enter] at the [menu] prompt and enter the administrator password.3. Select

Chapter 2 NAS Head 2-1331. To use the Web Admin, connect with a Web browser to http://<hostname or IP address of your StorEdge>.2. Click “Grant”

xviii Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Shell Prompts in Command ExamplesThe following table shows the default system prompt

2-134 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Max Polling Interval - Maximum polling rate for NTP messagesNote – Above two fields

Chapter 2 NAS Head 2-1353. At the CLI, enter “load netm”. Then type “menu” to configure capture and capture packets.4. Press the spacebar until “Packe

2-136 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004The command line can be edited using the following key bindings. There is no overwrit

Chapter 2 NAS Head 2-137 To repeat the last command, enter [Ctrl] + p. To back up and edit the current line, use [Ctrl] + b. To delete the characte

2-138 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Remove the directory '/vol1/dir1' if it is empty.SE5310 > rm /vol1/dir1R

Chapter 2 NAS Head 2-139Currently, the rdel utility cannot be unloaded from memory, and therefore will not be removed from memory until the next reboo

2-140 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004ftpd2. Next, this file must be copied to the StorEdge /dvol/etc directory. Access thi

Chapter 2 NAS Head 2-141Users allowed explicit access by one of the following environment variables will not be prompted for a password. Variables are

2-142 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Help is available for each of these commands at the prompt by typing “help <comman

Chapter 2 NAS Head 2-1433. At the CLI, enter “show file.hosts”. This will return the location of the active hosts file. You can safely assume that the

1-1CHAPTER1Troubleshooting OverviewThis chapter provides an overview of diagnostic functions and tools needed for troubleshooting the Sun StorEdge 531

2-144 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Define Directory Tree Quotas: It is best to define DTQs before migrating data to the

Chapter 2 NAS Head 2-1455. Enter the number corresponding to the volume that requires checkpoints.6. Select option “6”, “Checkpoints”.7. Select option

2-146 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004How do I move files from one disk to another with NDMP? Currently this function is no

Chapter 2 NAS Head 2-1472.34 Miscellaneous Log MessagesWhy can’t I see system log information prior to most recent reboot?By default, the system log i

2-148 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.35 Direct Attached Tape LibrariesThe Sun StorEdge 5310 NAS supports specific SUN br

Chapter 2 NAS Head 2-1492.36 StorEdge File ReplicatorThis section provides the following information: How does File Replicator work? The application

2-150 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004BackupA File Replicator target volume may be dedicated for backing up source volumes.

Chapter 2 NAS Head 2-1514. Select option "1", "Edit fields."5. Navigate through the fields with [Tab] or [Enter] until the "R

2-152 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20049. Enter the desired size of the Mirror Buffer. The mirror buffer stores file system

Chapter 2 NAS Head 2-153Mirror Promoted on hostOnce a volume has been promoted, the mirror cannot continue. Once a volume has been promoted it can not

PleaseRecycleCopyright 2004 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All rights reserved.Sun Microsystems, I

1-2 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20041.2 Important Notices and Information on the Sun StorEdge 5310 NASCaution – Do not plug

2-154 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004From the CLI, enter "fsctl frags <volumename>." A screen similar to t

3-1CHAPTER3Storage Arrays This chapter instructs you on how to solve specific Storage Array problems with the Sun StorEdge 5310 NAS. It contains the f

3-2 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Front bezel - Molded frame containing drive and global indicator lights and a mute bu

Chapter 3 Storage Arrays 3-3The Battery Charging/Charged light flashes during the startup self-test and when the battery is charging. It turns on and

3-4 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 3-3 Battery Charging/Charged and Cache Active Lights3.1.1.5 Drives The command

Chapter 3 Storage Arrays 3-5FIGURE 3-5 Drive Numbering – Rackmount Module3.1.1.6 Fans Each module has two removable fan housings. Each fan housing co

3-6 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20043.1.1.7 Power Supplies Each module contains two removable power supplies. The power sup

Chapter 3 Storage Arrays 3-7FIGURE 3-8 SFP Transceiver and fibre Optic Cable3.1.1.9 Tray ID SwitchNote – IMPORTANT Each module in the storage array m

3-8 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 3-9 Tray ID Switch3.1.2 Using the ArrayThis chapter provides general operating

Chapter 3 Storage Arrays 3-9FIGURE 3-10 Removing and Replacing a Deskside Module Back Cover1. Remove the back cover.Push the back cover up from the b

Chapter 1 Troubleshooting Overview 1-31.3 Troubleshooting Tools1.3.0.1 Storage Automated Diagnostic Environment (StorAde)If you have the Storage Autom

3-10 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Note – Turn off both power switches on all modules in the configuration before connect

Chapter 3 Storage Arrays 3-11a. Note the status of the lights on the front and the back of each module.A green light indicates a normal status; an amb

3-12 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20041. Stop I/O activity to all modules.2. Remove the front cover from the command module,

Chapter 3 Storage Arrays 3-136. Check the lights on the front and the back of each drive module, and verify that all drive Active lights are on but no

3-14 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004TABLE 3-1 Lights on the Back of a Command ModuleLocationComponent Light Color Normal

Chapter 3 Storage Arrays 3-15Cache Active light is off - The cache contains no data. Go to step 8.Cache Active light is illuminated - Write-back cachi

3-16 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20049. Turn off both power switches on the back of each drive moduleEnd Of Procedure3.1.2.

Chapter 3 Storage Arrays 3-17a. To run the Recovery Guru, select the Recovery Guru toolbar button in the Array Management Window.b. Complete the recov

3-18 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20048. Check the lights on the back of the command module, and then choose one of the foll

Chapter 3 Storage Arrays 3-193. Verify that both power switches on all modules in the cabinet are turned off.4. Are the main circuit breakers in the c

1-4 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004A variety of software logging tools monitor the various branches of the storage network

3-20 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004a. To run the Recovery Guru, select the Recovery Guru toolbar button in the Array Mana

Chapter 3 Storage Arrays 3-21Use the following procedure to turn off the alarm and to identify the problem that caused the alarm to sound.1. Locate th

3-22 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004End Of Procedure3.2 Troubleshooting and Recovery This chapter provides procedures for

Chapter 3 Storage Arrays 3-23 No - You are finished with this procedure. If you are still experiencing a problem with this storage array, go to step

3-24 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 3-15 Lights on the Back of a Command ModuleGlobal3Global PowerGreen On Off “Re

Chapter 3 Storage Arrays 3-251Host Connector 1 Link IndicatorGreen On Off “Replacing a Drive” on page 7-362Host Connector 1 Speed IndicatorGreen On -

3-26 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20043.2.2 Recovering from an Overheated Power SupplyAll modules contain two power supplies

Chapter 3 Storage Arrays 3-27If event monitoring is enabled, and if event notification is configured, the software also issues one or both of the foll

3-28 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Yes - Go to step 9. No - Go to step 8.8. Turn on both power switches on the back of

Chapter 3 Storage Arrays 3-29a. To run the Recovery Guru, select the Recovery Guru toolbar button in the Array Management Window.b. Complete the recov

Chapter 1 Troubleshooting Overview 1-5 Review the Storage Automated Diagnostic Environment topology view Using the Storage Automated Diagnostic Envi

3-30 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20046. If applicable, repeat for all other modules in the storage array.End Of ProcedureFI

Chapter 3 Storage Arrays 3-314. Replace the switch cover and tighten the screw to secure it into place.5. If applicable, repeat for all other modules

3-32 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Caution – Potential data loss or data corruption. Never insert drives into a command m

Chapter 3 Storage Arrays 3-33array, the amount of time you can afford to keep the command module offline, and the method that most closely matches the

3-34 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Caution – Potential volume group failure. The command module supports a maximum of eig

Chapter 3 Storage Arrays 3-356. Repeat step 4 and step 5 to install each new drive.FIGURE 3-19 Removing and Installing a Drive7. Based on the status

3-36 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004a. Complete the recovery procedure.If the Recovery Guru directs you to replace a faile

Chapter 3 Storage Arrays 3-373. Read all information provided in “Replace Existing Drives with Greater Capacity Drives” on page 3-32, particularly the

3-38 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 3-20 Power Supply SwitchesNote – IMPORTANT If you accidentally remove an activ

Chapter 3 Storage Arrays 3-39 Active lights are on while Fault lights are off - Go to step 18. Active lights are off while Fault lights are off - Th

1-6 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Sun StorEdge 5310 NAS messages, found in the syslog file, indicating a problem. See E

3-40 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Caution – Potential data loss. Using the wrong drive upgrade procedure can cause data

Chapter 3 Storage Arrays 3-415. Determine the status of all modules and their components in the storage array.Note the status of the indicator lights

3-42 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 3-22 Removing and Installing a Drive11. Slide the new drive all the way into t

Chapter 3 Storage Arrays 3-4315. To view the status of its components, select the appropriate component button for each module in the Physical View of

3-44 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Drives, drive modules, command modules, or command modules that are part of a volume g

Chapter 3 Storage Arrays 3-453.3.6.1 Client Software WindowsThe client software has two main windows: the Enterprise Management Window (Figure 3-23) a

3-46 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20043.3.6.2 The Enterprise Management Window The Enterprise Management Window is the first

Chapter 3 Storage Arrays 3-47Device TreeThe Enterprise Management Window Device Tree provides a hierarchical view of all the host-agent and directly m

3-48 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Device TableThe Device Table lists the name, type of managed device, status, managemen

Chapter 3 Storage Arrays 3-493.3.6.3 The Array Management WindowThe Array Management Window (Figure 3-27) is used to configure and maintain the logica

Chapter 1 Troubleshooting Overview 1-7Follow the steps below to diagnose hardware problems.

3-50 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004The Array Management Window is specific to an individual storage array; therefore, you

Chapter 3 Storage Arrays 3-51FIGURE 3-27 Array Management Window

3-52 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Array Management Window MenusThe Array Management Window menus are described in Table

Chapter 3 Storage Arrays 3-53TABLE 3-7 Array Management Window Menus (1 of 2)Menu DescriptionStorage Array Contains options to perform the following

3-54 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Array Management Window ToolbarThe Array Management Window toolbar buttons are used to

Chapter 3 Storage Arrays 3-553.3.6.4 Protecting Your DataThis section describes storage array configuration options you can use to maximize data avail

3-56 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Volume CopyThe Volume Copy premium feature is used to copy data from one volume (the s

Chapter 3 Storage Arrays 3-57operations overlap and performance improves. If a disk drive in a volume group fails, the redundant or parity data can be

3-58 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004TABLE 3-9 RAID Level Configurations RAID Level Short Description Detailed Description

Chapter 3 Storage Arrays 3-59RAID 1Striping/ Mirroring Mode• Also called RAID 10 or 0+1.• A minimum of two drives is required for RAID 1;one for the u

1-8 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Follow the steps below to diagnose software problems.1.6 Diagnostic Information Sources

3-60 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20043.3.6.7 Hardware RedundancyData protection strategies provided by the storage system h

Chapter 3 Storage Arrays 3-61to the cache memory of both controllers. It is, therefore, important to change the command module and array module batter

3-62 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Channel ProtectionIn a Fibre Channel environment, channel protection is usually presen

Chapter 3 Storage Arrays 3-63When AVT is enabled and used in conjunction with a host multi-path driver, it helps ensure an I/O data path is available

3-64 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Password Failure Reporting and LockoutFor storage arrays with a password and alert not

Chapter 3 Storage Arrays 3-65 Standard volume - A logical structure created on a storage array for data storage. A standard volume is created using t

3-66 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004To create a volume group, two parameters must be specified: RAID level and capacity (h

Chapter 3 Storage Arrays 3-67Specifying Volume Parameters from Free CapacityNote – IMPORTANT The free capacity, unconfigured capacity, or unassigned d

3-68 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Automatic - If you are not using SANshare Storage Partitioning, specify this setting

Chapter 3 Storage Arrays 3-69Table 3-11 describes the topological elements displayed in the Mappings View Window in Figure 3-29 on page 3-68.TABLE 3-1

Chapter 1 Troubleshooting Overview 1-9To collect diagnostics, proceed as follows:1. Access the StorEdge via Telnet or serial console.2. Press enter at

3-70 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Host Port The physical connection that allows a host to gain access to the volumes in

Chapter 3 Storage Arrays 3-71Register the Volume with the Operating SystemNote – IMPORTANT The hot_add utility is not available for all operating syst

3-72 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004The host-based SM devices utility (if available for your operating system) is used to

Chapter 3 Storage Arrays 3-73The first partition is composed of Volume Financial. This volume is accessed by Host KC-B using LUN 5. Even though Host K

3-74 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Create volumes on the storage array. As part of the volume creation, specify one of

Chapter 3 Storage Arrays 3-75Heterogeneous Hosts ExampleNote – IMPORTANT Heterogeneous host settings are only available with SANshare Storage Partitio

3-76 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 3-32 Heterogeneous Hosts ExampleSnapshot VolumesThis is a premium feature of t

Chapter 3 Storage Arrays 3-77only data blocks that are physically stored in the snapshot repository volume are those that have changed since the time

3-78 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004If you have a snapshot volume that you no longer need, instead of deleting it, you can

Chapter 3 Storage Arrays 3-79Dynamic Volume Expansion (DVE) is a modification operation used to increase the capacity of standard or snapshot reposito

1-10 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004This functionality is also available through the StorEdge Web Admin. To access these s

3-80 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Prior to creating a mirror relationship, the Remote Volume Mirroring feature must be e

Chapter 3 Storage Arrays 3-81Data ReplicationData replication between the primary volume and the secondary volume is managed by the controllers and is

3-82 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Target VolumeCaution – A volume copy will overwrite all data on the target volume. Ens

Chapter 3 Storage Arrays 3-833.3.6.16 Managing Persistent ReservationsCaution – The Persistent Reservations option should be used only under the guida

3-84 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20043.3.6.17 Maintaining and Monitoring Storage ArraysThis section describes methods for m

Chapter 3 Storage Arrays 3-85FIGURE 3-35 Monitoring Storage Array Health Using the Enterprise Management WindowStorage Array Status IconsTable 3-12 p

3-86 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Event MonitorThe event monitor runs continuously in the background monitoring activity

Chapter 3 Storage Arrays 3-87The event monitor is a separate program bundled with the client software and must be installed with the storage managemen

3-88 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004You must have administrative permissions to install software on the computer where the

Chapter 3 Storage Arrays 3-89 Name of the affected storage array Host IP address (only for a storage array managed through a host-agent) Host name/

Chapter 1 Troubleshooting Overview 1-11 Version(s) of software on client system(s) Version(s) of software on server system(s) Network topology Ste

3-90 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20041. Create a text file containing the contact information you want to send to the custo

Chapter 3 Storage Arrays 3-91FIGURE 3-38 Problem Notification in the Array Management WindowStorage Array Problem RecoveryWhen you suspect a storage

3-92 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 3-39 Displaying the Recovery Guru WindowRecovery Guru ExampleThe Recovery Guru

Chapter 3 Storage Arrays 3-93FIGURE 3-40 Recovery Guru Window ExampleAs you follow the recovery procedure to replace the failed drive, the storage ar

3-94 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 3-41 Status Changes During an Example Recovery OperationWhen the copyback oper

Chapter 3 Storage Arrays 3-95FIGURE 3-42 Status Changes When The Example Recovery Operation is CompletedAfter you replace the failed drive in the dri

3-96 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20041. Start the SMclient.A window similar to the one below is displayed after a short del

Chapter 3 Storage Arrays 3-97a. Select Edit>>Add Device and add the storage array by entering the IP address for the A controller and then click

3-98 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20043. Select Advanced>>Maintenance>>Download>>Controller Firmware.The D

Chapter 3 Storage Arrays 3-997. After selecting the firmware and NVSRAM files click OK and then Yes to begin the firmware upgrade.The downloading scre

Contents iiiContents 1. Troubleshooting Overview 1How to Use This Manual 1Important Notices and Information on the Sun StorEdge 5310 NAS 2Troubleshoot

1-12 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Software version, including any service packs, options or minor revisions Client co

3-100 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20045. Select Start to begin the upgrade.

4-1CHAPTER4StorEdge File Replicator This chapter provides an overview of the StorEdge File Replicator.4.1 OverviewThe Sun StorEdge 5310 NAS data appli

4-2 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004TABLE 4-1 Standard Terms Term DefinitionMaster The system that is being mirrored or th

Chapter 4 StorEdge File Replicator 4-34.1.1 Real-time MirroringReal-time mirroring is the simplest to describe, and the most difficult and expensive t

4-4 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20041)A client issues a write for transaction TXID 1 2)Sun StorEdge 5310 NAS receives trans

Chapter 4 StorEdge File Replicator 4-5architecture provides clear advantages over Checkpoint or Snapshot Mirroring, in that the state of the Mirror&ap

4-6 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 4-3 Lost transaction handling on the MirrorIn the event an out-of-order transac

Chapter 4 StorEdge File Replicator 4-7FIGURE 4-4 The Mirror Log and Primary JournalThe Primary Journal floats through the Mirror Log functioning in a

4-8 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004systems fails or is lost, the data is preserved at the central, corporate site, providi

Chapter 4 StorEdge File Replicator 4-94.1.4.4 Bi-directional MirroringBi-directional Mirroring refers to the ability for systems at sister locations t

Chapter 1 Troubleshooting Overview 1-13CaclsFor issues with access to a file or directory, collect the output of the cacls command. This command is av

4-10 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004opaque to the mirror service. Connections are made with standard UDP and TCP protocols

Chapter 4 StorEdge File Replicator 4-11constituted with the same structure as that on the master system. File system segments, or extents, are created

4-12 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20044.2.3 Mirror SequencingOnce a mirror has been created and fully replicated, it enters

Chapter 4 StorEdge File Replicator 4-13To stop mirroring on a volume, the user must "break" the mirror. The mirror can be broken from either

4-14 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004

5-1CHAPTER5Clustering This chapter 5.1 OverviewThis section will be updated when the information is available.

5-2 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004

6-1CHAPTER6Checkpoints/Snapshots This chapter provides an insight on how checkpoints are created, maintained and deleted.6.1 OverviewThe goal of the c

6-2 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Checkpoints of a volume are accessed through a separate fs_online. This volume correspo

Chapter 6 Checkpoints/Snapshots 6-36.1.2 Checkpoint LifecycleCheckpoints are created and managed using the fs_chkpntcl( ) function of filesystem which

1-14 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Proc filesystemThe /proc filesystem is a virtual filesystem used to collect system dat

6-4 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 6-2 The Copy-On-Write Mechanism for Checkpoints6.1.2.2 Active CheckpointEach CF

Chapter 6 Checkpoints/Snapshots 6-5Figure 6-2 shows part of array of mappings for block n. In this example, ckpti+1 is the most recent checkpoint and

6-6 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004In Figure 6-4, there are two active checkpoints ckpti-2 and ckpti-1. If block n is goin

Chapter 6 Checkpoints/Snapshots 6-76.1.2.3 Translation of File System Objects in CheckpointsAs previously discussed, because the checkpointing mechani

6-8 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 6-5 Creating a hardlink when a volume is checkpointed and has active checkpoint

Chapter 6 Checkpoints/Snapshots 6-9Another example is when a hard-link is created in a directory named dst to a file residing in a directory called sr

6-10 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 6-6 Mappings for Block n After Deleting ckpti-1Another example assumes checkpo

Chapter 6 Checkpoints/Snapshots 6-116.1.2.5 Checkpoint SchedulingCheckpoints can be created in two ways: automatic and manual. If the user selects the

6-12 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Accessing Checkpointed DataAccess to the checkpointed versions of directories and file

Chapter 6 Checkpoints/Snapshots 6-13FIGURE 6-8 Accessing .chkpnt in UNIXIn order to access the ".chkpnt" directory, UNIX clients use standa

Chapter 1 Troubleshooting Overview 1-153. Press the spacebar until “Packet Capture” is displayed under “Extensions” at the lower right.4. Select the l

6-14 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Once the user has navigated to the .chkpnt directory at any point in the directory hie

Chapter 6 Checkpoints/Snapshots 6-15FIGURE 6-9 Accessing ".chkpnt" in Windows Explorer

6-16 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 6-10 Viewing ".chkpnt" in Windows Explorer6.1.3 Object Checkpoint Re

Chapter 6 Checkpoints/Snapshots 6-17 Overhead is imposed at each layer of the operation The copy operation is a block-for-block operation because th

6-18 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004the "-c" option, the checkpointed file source will be restored to the destin

Chapter 6 Checkpoints/Snapshots 6-19FIGURE 6-12 Windows File Copy Error Message During a Checkpoint Restore OperationFIGURE 6-13 Windows Excel Open

6-20 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Finally, should a checkpoint restore operation be interrupted for any reason, e.g., a

7-1CHAPTER7FRU/CRU Replacement ProceduresThis chapter describes how to replace components in the Sun StorEdge 5310 NAS after they have been set up. It

7-2 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20047.2 Determining a Faulty Component To determine and isolate a faulty component, refer t

Chapter 7 FRU/CRU Replacement Procedures 7-3FIGURE 7-1 Removing the Cover 2. Set the cover aside and away from the immediate work area.Note – A non-s

1-16 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20041.6.2.9 TCP/IP Connectivity problemsA good tool to investigate network connectivity pr

7-4 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20047.5 Field Replaceable Unit (FRU) ProceduresThis section explains how to replace the FRU

Chapter 7 FRU/CRU Replacement Procedures 7-57.6.1 Opening the Front BezelTo access the system controls and peripherals when a front bezel is installed

7-6 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20043. Rotate the bezel towards the front.4. Remove the bezel by pressing the hinges in and

Chapter 7 FRU/CRU Replacement Procedures 7-7 Memory scrubbing: Error correction is performed on data being read from memory. The correction is then p

7-8 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20046. When the module is nearly all of the way in, the handle will rotate up. At this time

Chapter 7 FRU/CRU Replacement Procedures 7-97.6.4 Fan ModuleCaution – Before touching or replacing any component inside the Sun StorEdge 5310 NAS, dis

7-10 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 7-5 Removing the Fan Module2CA31213Reverse viewB213Front panel USB Ribbon Cabl

Chapter 7 FRU/CRU Replacement Procedures 7-117.6.4.2 Sun StorEdge 5310 NAS Fan Module ReplacementReplacing the fan module is essentially the reverse o

7-12 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20047.6.5 High Profile Riser PCI Cards Note – Add-in cards must be replaced while the rise

Chapter 7 FRU/CRU Replacement Procedures 7-137.6.6 Gigabit Ethernet CardNote – Add-in cards must be replaced while the riser board is removed from the

Chapter 1 Troubleshooting Overview 1-17These are the result of an ICMP message from another router or firewall, typically due to mis-configuration of

7-14 Sun StorEdge 5310 NAS Troubleshooting Guide • December 200411. Replace the chassis cover if you have no additional work to do inside the chassis.

Chapter 7 FRU/CRU Replacement Procedures 7-157.6.7 Low Profile Riser PCI Cards Note – Add-in cards must be replaced while the riser board is removed f

7-16 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20047.6.8 Qlogic HBA Removal and ReplacementNote – Add-in cards must be replaced while the

Chapter 7 FRU/CRU Replacement Procedures 7-177.6.9 LCD Display ModuleNote – The LCD Display must be replaced while the cover is removed from the chass

7-18 Sun StorEdge 5310 NAS Troubleshooting Guide • December 200415. Replace the chassis cover if you have no additional work to do inside the chassis.

Chapter 7 FRU/CRU Replacement Procedures 7-197.6.10.2 Replacing the Flash DiskNote – The Flash Disk must be replaced while the cover is removed from t

7-20 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20048. Replace the chassis cover if you have no additional work to do inside the chassis.F

Chapter 7 FRU/CRU Replacement Procedures 7-21http://<server-IP-address>/.BUILT-IN/upgrade/4. Ensure that the model field reads “NOMODEL”.5. Ente

7-22 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20045. Type reboot at the CLI to reboot the system and ensure that the new settings are in

Chapter 7 FRU/CRU Replacement Procedures 7-237.7 Array FRU replacement ProceduresThis chapter provides procedures for replacing failed components in a

1-18 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Other processes / High CPU UtilizationWhen performance is low, one possible reason is

7-24 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20047.7.1.2 Procedure1. If needed, use the storage management software to create, save, an

Chapter 7 FRU/CRU Replacement Procedures 7-258. Disconnect the SFP transceivers and all attached interface cables from the failed controller. Label al

7-26 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Yes - Go to step 14. No - If the battery in the failed controller is still viable,

Chapter 7 FRU/CRU Replacement Procedures 7-27c. Replace the controller cover and secure the screws. Figure 7-11 on page 7-26 shows these screws.FIGUR

7-28 Sun StorEdge 5310 NAS Troubleshooting Guide • December 200417. Change the bootstrap protocol (BOOTP) server configuration to the MAC address you

Chapter 7 FRU/CRU Replacement Procedures 7-2921. Is the problem corrected? Yes - Go to step 22. No - Contact technical support.22. Remove the antist

7-30 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20047.7.2.2 Procedure1. Use the storage management software to create, save, and print a n

Chapter 7 FRU/CRU Replacement Procedures 7-318. Disconnect the SFP transceivers and all attached interface cables from the failed controller. Label al

7-32 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004b. Remove the single screw securing the battery bracket, slide the bracket sideways to

Chapter 7 FRU/CRU Replacement Procedures 7-33 Replacement Date - If a new battery is used, enter the date two years from now. If the battery from the

Chapter 1 Troubleshooting Overview 1-19 rateread: read contents of a file, report performance. The file read does not use network connection. This ca

7-34 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004FIGURE 7-19 Label Locations on the Controller12. Slide the replacement controller all

Chapter 7 FRU/CRU Replacement Procedures 7-3517. Is the problem corrected? Yes - Go to step 18. No - Contact technical support.18. Remove the antist

7-36 Sun StorEdge 5310 NAS Troubleshooting Guide • December 200423. After 24 hours, check the host link, drive link, fault, and battery lights to ensu

Chapter 7 FRU/CRU Replacement Procedures 7-37Caution – Mixed configurations speed requirements. In configurations involving various models of command

7-38 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Caution – Potential data loss. Removing a drive that has not failed can cause data los

Chapter 7 FRU/CRU Replacement Procedures 7-3910. Choose one of the following steps, based on the status of the Active and Fault lights: Active light

7-40 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Yes - Go to step 3. No - Run the Recovery Guru to identify the failed component. Go

Chapter 7 FRU/CRU Replacement Procedures 7-41 Fault light is illuminated - The fan may be installed incorrectly. Reinstall the fan and then go to ste

7-42 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Yes - Go to step 3. No - Run the Recovery Guru to identify the failed component, an

Chapter 7 FRU/CRU Replacement Procedures 7-4313. Check the Power and Fault light on the new power supply.FIGURE 7-23 Replacing a Power Supply14. Choo

1-20 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Components of an Event MessageTime/date Severity05/23/04 05:55:30 C sysmon[63]: Disk

7-44 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 No - Go to step 20.20. Create, save, and print a new storage array profile.End Of Pr

Chapter 7 FRU/CRU Replacement Procedures 7-45Caution – Potential data loss or degraded performance. To prevent data loss or damage to a cable, do not

7-46 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 Yes - Go to step 14. No - Contact technical support.14. Remove the antistatic prote

Chapter 1 Troubleshooting Overview 1-21NAS, monitors the status of RAID devices, UPSs, file systems, head units, enclosure subsystems, and environment

iv Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042. NAS Head 1Hardware 1Contacting Technical Support 1Problems With Initial System Startu

1-22 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004UPS Subsystem ErrorsRefer to Table A-3 for descriptions of UPS error conditions.TABLE

Chapter 1 Troubleshooting Overview 1-23Write-back cache is disabled.Controller Cache Disabled:Either AC power or UPS is not charged completely.Action:

1-24 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004File System ErrorsFile system error messages occur when the file system usage exceeds

Chapter 1 Troubleshooting Overview 1-25Fan Error Fan Failure:Blower fan xx has failed. Fan speed = xx RPM.Action: The fan must be replaced as soon as

1-26 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20041.7 Maintenance PrecautionsThe sections that follow provide subassembly-level removal

Chapter 1 Troubleshooting Overview 1-275. Disconnect the all other external peripheral devices from the Sun StorEdge 5310 NAS server if applicable.6.

1-28 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042. Wear a wrist strap, and always be properly grounded when touching static-sensitive

2-1CHAPTER2NAS Head This chapter addresses frequently asked questions for the Sun StorEdge 5310 NAS. The chapter contains these sections: “Hardware”

2-2 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Spain Tel: +011 3491 767 6000See the following link for US, Europe, South America, Afri

Chapter 2 NAS Head 2-3 Are there any POST beep codes? If so check “POST Error Beep Codes” on page 2-27.2.2.2 Resetting the ServerQuite often, a probl

Contents vFTP Server 40Updating the OS on the Sun StorEdge 5310 NAS 40Sun StorEdge 5310 NAS Firmware 40Operating System 40Common Problems Encountered

2-4 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.2.3 Preparing the System for Diagnostic TestingCaution – Turn off devices before disc

Chapter 2 NAS Head 2-5Problems Starting UpIf the server does not start up properly, use the information in this section to diagnose problems.Server Do

2-6 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Note – A corded PS/2 keyboard (not a wireless one) must be plugged into the keyboard/mo

Chapter 2 NAS Head 2-7Server Starts Booting Automatically at Power OnThe server board saves the last known power state in the event of a power failure

2-8 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20043. If you do not press <F2> or <Esc> or <F4> and do NOT have a device

Chapter 2 NAS Head 2-9 Did you press the power button? Is the power on light illuminated? Have any of the fan motors stopped (use the server manage

2-10 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.2.3.6 Other ProblemsIf the preceding information does not fix the problem with your

Chapter 2 NAS Head 2-112.4.1 LEDsYou can use the diagnostic LED indications to isolate faults. See “LEDs and Pushbuttons” on page 2-11.2.4.2 Beep Code

2-12 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.5.1 Front Panel LEDs and Pushbuttons The front panel contains the pushbuttons and LE

Chapter 2 NAS Head 2-13FIGURE 2-1 Front Panel Pushbuttons and LEDs2.5.1.1 Front Panel LEDsThe front panel LEDs are summarized in Table 2-4.TABLE 2-4

vi Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Macintosh Connectivity 146Miscellaneous Log Messages 147Direct Attached Tape Libraries 1

2-14 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004System Status/FaultGreen/AmberThis LED can assume different states (green, amber, stea

Chapter 2 NAS Head 2-152.5.1.2 Front Panel PushbuttonsThe front panel pushbuttons are summarized in Table 2-5.TABLE 2-5 Front Panel PushbuttonsSwitch

2-16 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.5.2 Rear Panel LEDsThe rear panel contains the LEDs shown in Figure 2-2. FIGURE 2-2

Chapter 2 NAS Head 2-17System ID Blue This LED is located on the Main Board and is visible through holes in the rear panel. It can provide a mechanism

2-18 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.5.3 Front-Panel System Status LEDThe front-panel system status LED is located as sho

Chapter 2 NAS Head 2-19 Power subsystem failure. The Baseboard1 Management Controller (BMC) asserts this failure whenever it detects a power control

2-20 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.5.4 Rear Panel Power Supply Status LEDThe rear-panel power supply status LEDs are lo

Chapter 2 NAS Head 2-212.5.5 Server Main Board Fault LEDsThere are several fault and status LEDs built into the server board (see Figure 2-5). Some of

2-22 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004 POST LEDs: To help diagnose POST failures, a set of four bi-color diagnostic LEDs is

Chapter 2 NAS Head 2-232.5.6 System ID LEDs A pair of blue LEDs, one at the rear of the server, and one on the front panel, can be used to easily iden

Contents viiPseudo Real-time Mirroring 3StorEdge File Replicator 3Mirroring Variations 7Operational State 9Mirror Creation 10Mirror Replication 11Mirr

2-24 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.6 Power-On Self Test (POST)The BIOS indicates the current testing phase during POST

Chapter 2 NAS Head 2-25104 CMOS options not set Yes105 CMOS checksum failure Yes106 CMOS display error Yes107 Insert key pressed Yes108 Keyboard locke

2-26 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004TABLE 2-10 Extended POST Error Messages and Codes Error Code Error Message Pause On B

Chapter 2 NAS Head 2-272.6.2 POST Error Beep CodesThe tables in this section list the POST error beep codes. Prior to system video initialization, the

2-28 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042-1-2-3 Check ROM copyright notice.2-2-3-1 Test for unexpected interrupts.1-5-1-1 FRB

Chapter 2 NAS Head 2-292.6.2.1 BIOS Recovery Beep Codes In rare cases, when the system BIOS has been corrupted, a BIOS recovery process must be follow

2-30 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.6.3 POST Progress Code LED Indicators To help diagnose POST failures, a set of four

Chapter 2 NAS Head 2-31FIGURE 2-7 Examples of POST LED CodingDuring the POST process, each light sequence represents a specific Port-80 POST code. If

2-32 Sun StorEdge 5310 NAS Troubleshooting Guide • December 200412h Off Off G R Get start of initialization code and check BIOS header.13h Off Off G A

Chapter 2 NAS Head 2-332Ah G Off A Off Go to Big Real mode.2Ch G G R Off Decompress INT13 module.2Eh G G A Off Keyboard controller test: the keyboard

viii Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Opening the Front Bezel 5Memory 6Power Supply Unit 7Fan Module 9High Profile Riser PCI

2-34 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20045Ah G R G R 8254 timer test on channel 2.5Ch G A Off R Enable 8042. Enable timer and k

Chapter 2 NAS Head 2-3584h R G Off Off Check stuck key enable keyboard: the keyboard controller interface test is complete. Writing the command byte a

2-36 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20042.7 OS Operations2.7.1 Filesystem Check (fsck) Procedure The first step in filesystem

Chapter 2 NAS Head 2-37At the CLI, enter “fsck <volumename>”. You will then be prompted whether repairs should be made if errors are found. Gene

2-38 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20046. Select option “1”, Edit Fields.The available options are as follows: Capture File—

Chapter 2 NAS Head 2-39Listed next are Creation time, FS Creation time, and FS mtime. These are timestamps associated with the file and the filesystem

2-40 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004A list of all trusted domains, their related SIDs, and the local machine and local dom

Chapter 2 NAS Head 2-41Important – After the reboot, the system may take as long as five minutes to complete the software upgrade and return to servic

2-42 Sun StorEdge 5310 NAS Troubleshooting Guide • December 200410. When the update process is complete, click Yes to reboot, or No to continue withou

Chapter 2 NAS Head 2-432.11 CIFS/SMB/DomainChanges to Windows group membership do not take effect. Changes to user mapping do not take effect.Windows

ixTablesTA BLE 1 -1 List of Adapters 16TA BLE 1 -2 Routing Table 16TA BLE A -3 UPS Error Messages 22TA BLE A -4 File System Errors 24TA BLE A -5 PEMS

2-44 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20043. Press the spacebar until “Diagnostics” is displayed under “Extensions” at the lower

Chapter 2 NAS Head 2-458. If no applicable messages are found, repeat the attempt to join the domain, and check the log again.The system log is also a

2-46 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Using these two information sources, you can begin to diagnose the problem. The follow

Chapter 2 NAS Head 2-47Multiple subnets connected to StorEdge: Care must be taken when StorEdge is connected to multiple subnets, particularly when th

2-48 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20046. Reboot the StorEdge. Note that the above changes do not take effect until after the

Chapter 2 NAS Head 2-49Assuming that the difficulty connecting to the Domain Controller is temporary, and related to network load, it should not be ne

2-50 Sun StorEdge 5310 NAS Troubleshooting Guide • December 20045. Select the letter corresponding to “Domain Configuration”.6. Use the [Enter] or [Ta

Chapter 2 NAS Head 2-51StorEdge has same files in 2 different shares.This is caused by creating multiple share names that point to the same directory

2-52 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004Another way to resolve this, for users with primary group assignments in the passwd fi

Chapter 2 NAS Head 2-53 Primary Group: The group name or SID of the group owner. Discretionary Access Control List (DACL):A list of users who have a